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Help


I cannot find an item?!
If you cannot find an article please try using the product search function above. You may want to try different versions of the product description (coin box, coin boxes, MB boxes, etc.) If you still cannot locate the item please call us toll-free at (888) 269-1513, Monday to Friday between 8:30 am and 5:00 pm EST.

Can I order a printed catalog?
Yes, there are two catalogs, one for LIGHTHOUSE coin supplies and one for LIGHTHOUSE stamp supplies which you can order as a paper copy or download as a pdf-file. Furthermore, we have a price list for KABE products as well as for MICHEL catalogs. (Order catalog).

How can I place an order?
Ordering from LIGHTHOUSE is easy. Here is how to reach us:

  • Online: www.lighthouse.us or info@lighthouse.us (24 hours - 7 days a week)
  • Phone: 888-269-1513 (toll-free, Monday to Friday 8:30am - 5:00pm EST)
  • Fax: 201-342-7142 (24 hours - 7 days a week)
  • Mail: 10 Washington Avenue, Unit B - Fairfield, NJ 07004 

 

Shipping and handling details

At our discretion, we may ship via UPS or FedEx Ground or the US Postal Service. Shipping charges to the Continental USA are $8.75 for orders up to $49.99, $11.95 for orders from $50.00 through $99.99 and $13.95 for orders of $100.00 and up. Customers from Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands please add $10.00 to the respective charge. Charges are based on the undiscounted full retail price of the articles. International customers, APO / FPO addresses and customers residing in U.S. Territories in the Pacific please e-mail your order to info@lighthouse.us to inquire about actual shipping costs.

 

How can I pay for my order?
For online orders we accept VISA, MASTERCARD or DISCOVER. NJ residents must add 6 7/8% sales tax. We will only charge your credit card when items are actually ready to be shipped.

How soon can I expect my shipment?
Orders will be processed in the order they are received. Depending on availability, we normally ship within 1 to 2 business days from our New Jersey warehouse. Please allow 8 to 10 days to receive your order. In case we do not have an item in stock we will order it from Germany which may take 6 to 8 weeks. Backorders will ship immediately once they are received in our warehouse. We will not charge additional shipping fees for backorder shipments.

Return policy and procedure
If you are not completely satisfied with your purchase you may return your merchandise. Exchanges and returns must be received within 30 days after being shipped from LIGHTHOUSE. Please include a note with the reason for return or inquire about details by e-mailing us at info@lighthouse.us or calling us at 888-269-1513. Be sure to include your order number in the communication.

If we shipped defective or wrong merchandise we will reimburse you for the return shipping charges and will exchange for proper merchandise. If we shipped the correct merchandise but you are dissatisfied we will refund the full value of all merchandise returned in sellable condition with all packaging materials. A restocking fee may apply if we need to inspect returned merchandise.

I would like to register but my home country is not listed
If you would like to order from a country other than the U.S.A. please call us at (201) 342 1513 or e-mail us at info@lighthouse.us.

Privacy policy
LIGHTHOUSE is committed to protecting your privacy. We will use your personal data for processing your order. However, with the exception of UPS or the US Postal Service, we will not share or sell your personal data with other companies or organizations for marketing or any other reasons. We may send you a limited number of special offers or catalog updates throughout the year but will stop doing so if you let us know that you no longer wish to receive them.

Will my information be safe?
Your personal data, such as name, address and credit card information, are transmitted to our web server via a secure and encrypted connection in SSL-modus (secure socket layer). If you experience technical difficulties or feel unsafe using the internet please feel free to call us toll-free at (888) 269 1513 to place an order.

For further information please call LIGHTHOUSE toll-free at (888) 269 1513, Monday to Friday between 8:30 am and 5:00 pm EST.

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