If you are not completely satisfied with your purchase you may return your merchandise. Please contact us for an RMA number prior to initiating any exchanges or returns. All requests for returns must be made and received within 30 days of the original shipping date. The box must include the RMA number. Please include a note with the reason for your return or inquire about details by emailing us at firstname.lastname@example.org or calling us at 201-342-1513 or 888-269-1513 (toll-free). Be sure to include your order number in the communication.
If we shipped defective or incorrect merchandise we will reimburse you for the return shipping charges and will exchange for proper merchandise. If we shipped the correct merchandise but you are dissatisfied we will refund the full value of all merchandise returned in sellable condition with all packaging materials. A restocking fee may apply if we need to inspect returned merchandise.
Important: We cannot accept returns which are improperly packaged and reach us in damaged condition or do not have a RMA number included on the box. We strongly recommend that you return merchandise in the same packaging that you received it in. We suggest insuring your return shipment.