Purchasing and Shipping Terms
Orders will be processed in the order they are received. Depending on availability, we normally ship within 2 to 3 business days from our New Jersey warehouse. Please allow UPS, USPS, and / or FedEx 8 to 10 busines days to receive your order. Additionally, please understand that UPS, USPS, and FedEx do not count weekends for overnight shipping, 2-day shipping, or 3-day shipping. They count business days only. In case we do not have an item in stock we will order it from Germany which may take 10 to 12 weeks. Backorders will ship immediately once they are received in our warehouse. We will not charge additional shipping fees for backorder shipments.
At our discretion, we may ship via UPS or FedEx Ground or the US Postal Service. Shipping charges to the Continental USA are $ 8.75 for orders up to $ 49.99, $ 11.95 for orders from $ 50.00 through $ 99.99 and $ 13.95 for orders of $ 100.00 and up. Customers from Alaska, Hawaii, Puerto Rico, and US Virgin Islands please add $ 10.00 to the respective charge. Charges are based on the undiscounted full retail price of the articles. International customers, APO / FPO addresses and customers residing in US Territories in the Pacific please e-mail your order to firstname.lastname@example.org to inquire about actual shipping costs.
For online orders we accept VISA, MASTERCARD, DISCOVER or AMERICAN EXPRESS and PayPal. NJ residents must add 6 5/8% sales tax. We will only charge your credit card when items are actually ready to be shipped.
Disclaimers: All prices subject to change without notice. No responsibility for typographical errors. Only one promotional coupon per order.
If you are not completely satisfied with your purchase you may return your merchandise. Please contact us for a RMA number for exchanges and returns. All requests for returns must be made and received within 30 days of the original shipping date. The box must include the RMA number. Please include a note with the reason for your return or inquire about details by emailing us at email@example.com or calling us at 888-269-1513. Be sure to include your order number in the communication.
** PLEASE NOTE : Return policy for yearly supplements and / or album text does not apply as they are non-refundable.
If we shipped defective or wrong merchandise we will reimburse you for the return shipping charges and will exchange for proper merchandise. If we shipped the correct merchandise but you are dissatisfied we will refund the full value of all merchandise returned in sellable condition with all packaging materials. A restocking fee may apply if we need to inspect returned merchandise.
Important: We cannot accept returns which are improperly packaged and reach us in damaged condition and do not have a RMA number included on the box. Therefore, we strongly recommend that you return merchandise in the same packaging that you received it in. We suggest insuring your return shipment.
We are committed to protecting your privacy. We will use your personal data for processing your order. However, with the exception of the shipping provider (UPS, FedEx, or the US Postal Service), we will not share or sell your personal data with other companies or organizations for marketing or any other reasons. We may send you a limited number of special offers or catalog updates throughout the year but will stop doing so if you let us know that you no longer wish to receive them.
Your personal data, such as name, address and credit card information, are transmitted to our web server via a secure and encrypted connection in SSL mode (secure socket layer). If you experience technical difficulties or feel unsafe using the internet please feel free to call us toll-free at (888) 269-1513 to place an order.